Return Policy

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Return Timeframe

Due to the custom nature of our blinds and curtains manufacturing, returns and exchanges are handled on a case-by-case basis. To initiate a return or exchange, please contact us:

  • Standard products: Within 30 days of delivery date
  • Custom products: Returns may be subject to different timeframes based on the specific order terms
  • Defective products: Contact us immediately upon discovery of any defects or damage

All return requests must be submitted within the applicable timeframe and approved by our customer service team before returning any products.

Return Conditions

To be eligible for return or exchange, products must meet the following conditions:

  • Products must be in original condition, unused, and uninstalled
  • Products must be in original packaging when possible
  • All original tags, labels, and documentation must be included
  • Products must not show signs of damage, wear, or modification
  • Custom products may have different return conditions based on manufacturing specifications
  • Products must be returned with all original accessories and components

We reserve the right to refuse returns that do not meet these conditions. Products that have been installed, modified, or damaged may not be eligible for return.

Return Shipping Costs

Return shipping costs are handled as follows:

  • Defective or Damaged Products: We will cover all return shipping costs for products that are defective or damaged upon delivery
  • Order Errors (Our Mistake): If we made an error with your order, we will cover all return shipping costs
  • Customer-Initiated Returns: For returns initiated by customers for reasons other than defects or order errors, customers are responsible for return shipping costs
  • Exchanges: Shipping costs for exchanged products may vary depending on the circumstances

We recommend using a trackable shipping method for all returns to ensure safe delivery. We are not responsible for lost or damaged return shipments unless we provided the return shipping label.

Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at service-askY3mxs9K1m or call +1 773 376 8600 to request a return authorization
  2. Provide Information: Include your order number, product details, reason for return, and any relevant photos if applicable
  3. Receive Authorization: Our customer service team will review your request and provide a return authorization number if approved
  4. Prepare Package: Package the product securely in its original packaging with all accessories and documentation
  5. Ship Product: Send the product to the address provided by our customer service team using a trackable shipping method
  6. Receive Confirmation: Once we receive and inspect the returned product, we will process your refund or exchange and notify you via email

Please do not return products without obtaining prior authorization. Unauthorized returns may delay processing or be refused.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Custom-made products that have been manufactured to your specific specifications and measurements
  • Products that have been installed, modified, or damaged by the customer
  • Products that are not in original condition or packaging
  • Products purchased during clearance sales or marked as final sale
  • Digital products or services that have been fully delivered
  • Products that have been used, worn, or show signs of normal wear and tear

Exceptions may be made for defective products or order errors on a case-by-case basis. Please contact our customer service team to discuss your specific situation.

General Legal Requirements

This return policy is subject to applicable consumer protection laws and regulations. Your rights as a consumer may include:

  • Right to return defective products within a reasonable timeframe
  • Right to receive a refund or replacement for products that do not meet quality standards
  • Right to cancel orders in accordance with applicable distance selling regulations
  • Right to protection against unfair business practices

This policy does not affect your statutory rights as a consumer under applicable laws. If you are located in the European Union, you may have additional rights under EU consumer protection legislation.

Order Cancellation Policy

Order cancellation policies vary depending on the status of your order:

  • Before Production: Orders that have not yet entered production may be cancelled without penalty. Contact us immediately to cancel your order
  • During Production: Orders that are already in production may be cancelled subject to cancellation fees and charges for work already completed
  • After Production: Orders that have been completed and shipped cannot typically be cancelled, but may be eligible for return under our return policy
  • Custom Orders: Custom orders may have different cancellation terms based on the specific order agreement

To cancel an order, please contact us as soon as possible at service-askY3mxs9K1m. Cancellation requests will be processed based on the current status of your order.

Refund Procedure

Once we receive and inspect your returned product, we will process your refund:

  • Refund Timing: Refunds will be processed within 10-15 business days after we receive the returned product
  • Refund Method: Refunds will be issued to the original payment method used for the purchase
  • Refund Amount: The refund amount will include the product price minus any applicable restocking fees or non-refundable charges
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product
  • Processing Fees: Any processing fees may be deducted from the refund amount if applicable

Please note that it may take additional time for the refund to appear in your account depending on your payment provider and banking institution.

Contact Information

For questions about returns, refunds, or exchanges for blinds and curtains, please contact us:

Our customer service team is available to assist you with any questions or concerns about returns, refunds, or exchanges. Please provide your order number and details about your inquiry for faster processing.